STAR RATING SYSTEM : OVERVIEW
Star Rating System (Star Rating) is a complete rating application with the main objective is to evaluate the efficiency on performance and business process in any organisation. This web-based application covers the following rating categories:
- Customer Management;
- Financial Management;
- Project Management;
- Organisation Management & Leadership;
- ICT Policy & Operation;
- Website Management; and
- Public Complaints Management
The Star Rating applies question & answer concept. A set of pre-determined questionnaires is prepared and uploaded into the Star Rating. Every question carries certain points and system will automatically calculate points collected by the end of the session. Users can still enjoy answering all the questions without any pressure to complete the session. Every session has a specific period depending on the rating objectives and therefore allows users to complete the session at any time and anywhere.
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